Shipping Policy
At Dukankhojo.com, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how products are processed, shipped, and delivered across India. Our goal is to provide a seamless and reliable delivery experience for every customer.
1. Shipping Coverage
We currently ship orders across all major cities, towns, and pin codes in India.
Delivery availability depends on the courier service operating in your area.
2. Order Processing Time
Once you place an order, our team begins processing it immediately.
- Processing Time: 1–2 business days
- Orders placed on weekends or holidays will be processed the next working day.
You will receive updates via email or SMS throughout the process.
3. Estimated Delivery Time
Delivery timelines depend on your location and courier service:
Location Type Estimated Delivery Time
Metro Cities 3–6 working days
Major Cities 4–8 working days
Rural Areas 5–10 working days
Please note: Delivery delays may occur due to weather conditions, high order volume, or logistical issues.
4. Shipping Charges
We offer affordable and transparent shipping:
Standard Shipping: Calculated at checkout based on weight & location
Free Shipping: On select products or special promotions (where mentioned)
No hidden fees—what you see at checkout is what you pay.
5. Order Tracking
As soon as your order is shipped, you will receive:
- A tracking ID
- A tracking link
- Name of the courier partner
You can track your shipment in real-time until it reaches your doorstep.
6. Delivery Attempts
Our courier partner will make up to 2 delivery attempts.
If the delivery fails due to customer unavailability:
- The parcel may be returned to the warehouse
- Additional charges may apply for re-shipping
7. Delayed or Lost Shipments
If your order is:
- Delayed
- Misrouted
- Lost in transit
Please contact us immediately at support@dukankhojo.com.
We will coordinate with the courier partner and provide a quick resolution.
8. Damaged Products During Delivery
If you receive a product that is:
- Damaged
- Broken
- Tampered with
Please take clear photos and videos, and contact us within 24–48 hours at support@dukankhojo.com.
We will arrange a replacement or refund as per our Refund & Return Policy.
9. Change of Address
You can update your shipping address before your order is shipped.
Once dispatched, address changes may not be possible.
Please reach out to us immediately for any corrections.
10. International Shipping
Currently, Dukankhojo.com does not offer international shipping.
We are working to expand globally in the future.
11. Contact Us
If you have any questions regarding shipping, delivery, or order tracking:
Email: support@dukankhojo.com
Website: www.dukankhojo.com
Our support team is always ready to assist you.