Terms & Conditions
Welcome to Dukankhojo.com. By accessing or using our website, you (“user”, “customer”, or “visitor”) agree to the following Terms & Conditions. Please read this page carefully before using our services.
These terms govern your use of our website, products, services, and any content or features available through Dukankhojo.com.
1. Acceptance of Terms
By browsing, registering, or purchasing on Dukankhojo.com, you agree to comply with these Terms & Conditions, our Privacy Policy, Refund & Return Policy, and Shipping Policy.
If you do not agree with any part of these terms, please do not use our website.
2. Use of Website
You agree to use our site for lawful purposes only and will not:
- Engage in fraudulent, abusive, or harmful activities
- Copy or misuse website content, images, or product information
- Interfere with website security or attempt unauthorised access
- Use automated tools (bots/scripts) to access or damage the site
We reserve the right to suspend or ban accounts involved in suspicious or unlawful activity.
3. Account Registration
To place an order, you may be required to create an account by providing accurate and complete information.
You are responsible for:
- Maintaining the confidentiality of your login details
- All activities under your account
- Updating your information when necessary
We reserve the right to deactivate accounts with false or misleading information.
4. Product Information & Pricing
We strive to offer accurate product details, but:
- Images may differ slightly due to display settings
- Prices, availability, and offers may change without prior notice
- Minor variations in product packaging or colour may occur
In case of pricing errors, we reserve the right to cancel the order and issue a refund.
5. Orders & Payment
Order Confirmation
Orders are confirmed only after successful payment (for prepaid orders) or when accepted (COD orders).
Payment Methods
We support multiple secure payment options, including:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Payments are processed via secure third-party gateways. We do not store your card details.
6. Shipping & Delivery
Delivery times may vary based on location, product type, and courier delays.
For detailed shipping rules, please refer to our Shipping Policy.
7. Cancellation, Returns & Refunds
Cancellations are accepted before dispatch.
Returns and refunds are processed as per our Refund & Return Policy.
We reserve the right to accept or reject return requests based on eligibility.
8. Intellectual Property
All content on Dukankhojo.com.com—including text, images, logos, graphics, product descriptions, and website design—is protected by copyright and intellectual property laws.
You may not:
- Copy
- Reproduce
- Modify
- Redistribute
- Use for commercial purposes
any content without written permission.
9. Limitation of Liability
Dukankhojo.com is not responsible for:
- Delays in delivery due to couriers, weather, or natural events
- Loss or damage caused by misuse of products
- Unauthorised use of your account
- Typographical or system errors
Our maximum liability is limited to the value of the product purchased.
10. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their content, security, or privacy practices.
Users should review the policies of external websites before interacting with them.
11. Modifications to Terms
We may update these Terms & Conditions at any time.
Changes will be posted here, and continued use of the site implies acceptance of the updated terms.
12. Contact Information
For questions, concerns, or legal inquiries, contact us at:
support@dukankhojo.com
www.dukankhojo.com
We strive to respond as quickly as possible.